RingCentral Review

What is RingCentral?

RingCentral is a Web-based VoIP PBX system ideal for small businesses. While it’s quite sophisticated, it’s also easy-to-use. Often small businesses use individual phones and voice-over-IP systems which are on their premises. Using a web-based system makes the whole setup simpler by connecting phones to a remote Internet server.

This hosted VoIP platform includes the calling features that can usually be found in on-premise, enterprise-focused PBX systems. Using RingCentral, small businesses are not required to handle server hardware and phone consultants, and they get flexibility at reasonable prices.

How does RingCentral work?

Getting Started

To get started, all that’s required is a phone and an Internet connection. Phones can be procured by users themselves or purchased/ leased from RingCentral at affordable prices. Setting it up is fast and doesn’t require long periods like old hardware systems which require installation and maintenance of expensive, complex hardware.

Once you place an order for a desk phone, you’ll get a Plug and Ring Ready in a few days. It just requires to be plugged into an Internet router. Alternatively, a free app can be downloaded for smartphone and tablet use. There’s also an option to make calls using the RingCentral Softphone on a computer.

Company Numbers

Users can establish businesses in selected areas using a local number or transferring their existing numbers. They can also use vanity or toll-free numbers to make it easier for customers to get in touch.

Basic Configuration

The next step is adding users and creating profiles using various management options. This includes the assignment of direct dial numbers, extensions, and more.

Separate departments like support, sales, and billing can be created with separate settings for call routing and greetings.

The Auto-Receptionist can smoothly handle specified answering rules like greetings, hours of operation, call recording, and others. Users can setup individual call handling as well.

Multiple Location Management & Mobility

This phone system has no boundary restrictions and it is easy to manage remote workers and offices at great distances.

RingCentral Office offers Business SMS, Cloud Fax, Salesforce.com integration, and beyond. These functions are easy to access and integrate and can be taken along with devices. They serve to make company communications an important and enjoyable part of growth and success.

RingCentral Products

RingCentral Office

This offers a cloud based PBX system that’s fully functional and does not require purchase of expensive equipment or hiring of personnel. RingCentral Office offers a single system with a single monthly bill for multiple office locations and even for the mobile workforce. The phones that they provide are pre-configured and just need to be plugged in for making and receiving unlimited calls. There are options for porting existing numbers and establishing toll free numbers.

RingCentral Office Plans

RingCentral Office plans are structured under 3 categories – Enterprise, Premium, and Standard. The primary differences between the plans are related to the toll free minutes per month that are included and the integrations that users get.

Details of the plans are shown below. All plans include system administration, call management, unlimited calling within Canada and the U.S., unlimited conference calling, unlimited internet fax, unlimited business SMS, and integration with Google, Box, Dropbox, and Microsoft Office & Outlook.

All plans include:

  • A 30 day free trial
  • 1 local or toll free main company number
  • 1 local or toll free fax number
  • 1 local number per user
  • Free transfer of a toll-free or local number
  • Additional local or toll-free numbers at $4.99/month
  • Additional fax numbers at $4.99/month
  • Vanity numbers at a one-time fee of $30

RingCentral Professional

This offers the ultimate solution to busy professionals for management of inbound calls. Any phone placed anywhere can be transformed into a business line. Users can route calls for themselves or their employees easily and receive calls on the go. Regardless of their physical locations, virtual employees can be connected with call routing.

RingCentral Professional Plans

These are designed for inbound call management and not for outbound calling. To get the unlimited outbound calling facility, users can register for the RingCentral Office plans.

All RingCentral Professional plans include a 30 day free trial.

Add-on’s:

  • Free transfer of a toll-free or local number
  • Additional virtual extensions at $2.99/month
  • Additional local or toll-free numbers at $4.99/month
  • Additional fax numbers at $4.99/month
  • Vanity numbers at a one-time fee of $30

RingCentral Fax

This offers an easy means of receiving and sending documents for home offices, small businesses, and mobile workers. It eliminates the need of a fax machine and allows sending and receiving documents from any place that has an internet connection. Users can send faxes to other online fax subscribers and also to those with traditional fax machines. Sending faxes becomes as simple as sending email.

 

RingCentral Features

Integrated Real-Time Call Controller

This feature allows a PC to be turned into a call command center. Incoming calls can be easily answered or screened, sent to voice mail, transferred to another extension, or disconnected. Voice messages can also be monitored and the required ones picked up. Callers can be prompted to give their names and these are played via PC speakers.

Click To Call/Ring Me Web Buttons

This functionality is offered by only two vendors – RingCentral and Phone.com. A button can be added to the company website to enable visitors to call directly from PCs. They simply press an icon, enter their phone numbers; and RingCentral connects them right away. Now that’s great customer service!

Microsoft Outlook & Office Integration

With Microsoft Outlook integration, calls can be directly placed from Outlook using RingOut click-to-call dialing, faxes can be received in Outlook’s inbox, and sent to Outlook Contacts. Faxes can also be directly sent from Microsoft Office applications like Microsoft Excel, Word, and PowerPoint.

Unlimited Minutes with RingCentral Office

RingCentral Office serves as a fully functional small office system which includes unlimited long distance and local calls and faxes within Canada and the US. Additionally, it includes optional pre-configured VoIP phones. This small business phone system offers an ideal and affordable option for small business owners, home offices and professionals.

Complete Cloud Based PBX

It’s possible to get all the advantages of a PBX system without requiring complex hardware and technical expertise. All that’s needed is a high speed internet connection. With a single flat monthly fee, it’s possible for all employees to use phone and fax features regardless of where they’re located.

Plug and Ring IP Phones

Plug and ring ready business class IP phones from Cisco or PolyCom are provided. A smartphone can be easily turned into a business phone using the free RingCentral app.

Integrated Internet Fax

All users get full faxing functionality without needing fax machines and dedicated phone lines. Faxes can be sent and received by email using computers and smartphones. Physical fax machines can be used by connecting them through a RingCentral analog adapter. Microsoft Office users can directly send faxes from within applications.

RingCentral transmits faxes over encrypted connections and incoming faxes can be stored in password protected online accounts. So security is optimal.

Salesforce.Com Integration with RingCentral Office

The RingCentral Office phone system is integrated with SalesForce.com’s CRM application using an app.

Benefits of integration:

  • A click-to-call functionality within SalesForce allows sales personnel to spend more time servicing customers and less time dialing numbers.
  • The softphone app runs from within SalesForce and handles calls. This eliminates misdials and enhances collaboration through call records.
  • Incoming calls are matched with SalesForce.com contacts automatically and displayed to the sales team.
  • Notes related to multiple calls can be easily logged in different browser tabs.
  • The detailed call reporting functionality from SalesForce.com can be used.

Mobile App for Android, iPhone, and Blackberry

With the RingCentral apps for smartphones, businesses can become truly mobile.

  • Stay connected on the move with voicemail, faxing and call management.
  • Receive and forward faxes from anywhere.
  • Visual Voicemail and Call Logs show a complete record of all faxes and calls.
  • A facility to block calls.
  • Using RingOut, personal phone numbers can be kept private.
  • Company extensions and business contacts can be easily accessed.

Customer Support

The customer support is good. Queries are answered promptly and efficiently. The team appears knowledgeable and well-informed.

RingCentral Benefits

  • Business SMS
  • Intercom
  • Call Park
  • Unlimited Conferencing
  • Optional Automatic Call Recording
  • Integration with SalesForce
  • “Ring out feature” & “Call from Web” features
  • Unlimited minutes on all RingCentral Office Plans
  • Mobile Apps  for iPhone, Android and Blackberry
  • Free Implementation advisor with 2+ User RingCentral Office Plan
  • 30 Days Risk Free Trials

RingCentral Drawbacks

  • Dial by name directory charge on professional plans
  • 200 message limit
  • Purchasing of a RingCentral Office plan is required to get unlimited minutes
  • Fees for extra virtual extensions
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